1. After-Sales Policy

1.1 The Company warrants that (subject to the other provisions of these Conditions), upon delivery, the Goods will be of satisfactory quality within the meaning of the Sale of Goods Act 1979.

1.2 The Company shall not be liable for a breach of the Warranty in Condition:

• 1.2.1 unless the Buyer gives written notice of the defect to the Company and (if the defect is as a result of damage in transit) to the carrier within 30 days of delivery, and the Company is given a reasonable opportunity after receiving the notice of examining such Goods and the Buyer (if asked to do so by the Company) returns such Goods to the Company's place of business at the Buyer's expense for the examination to take place.

1.3 If we accept that the goods may be returned, we will issue you with a returns number and address.

• 1.3.1 Please gather the item(s) you wish to return, including all packaging and, if possible, the original shipping box, stating the returns number given. Refunds for the purchase price (does not include p&p) will be issued for products returned in perfect condition and in their original packaging.
• 1.3.2 Please note that the returned goods are the Buyer's responsibility until they reach the Company. The Company cannot be held responsible for any goods lost in transit.
• 1.3.3 The Company will only pay the postage price for any goods that need to be sent back due to a fault on its behalf.

1.4 Returns within 30 days

• 1.4.1 Unwanted items or orders placed in error are covered by the Company's 30-day money-back guarantee. To be eligible for credit/refund, returned Goods shall be unused, in their original undamaged packaging, in a saleable condition.
• 1.4.2 If you do not have your receipt, as long as you have proof of purchase we will exchange the item or give you a refund.
• 1.4.3 The Buyer shall enclose a covering letter detailing its Name, Order Reference Number, A postal receipt (if applicable to receive a postal refund), the issue(s) and the desired action i.e. replacement, credit or a refund.

1.5 Faulty goods

• 1.5.1 If the Goods have arrived with a manufacturing defect, or are inherently faulty, please return the goods to the Company within the validity of the warranty and an exchange will be processed.
• 1.5.2 Incorrect/faulty goods must be returned to us before replacements are sent out.
• 1.5.3 Within the validity of the product warranty, if there is a fault with your product, we will normally offer a prompt repair, exchange.
• 1.5.4 To qualify for a refund or exchange the faulty product must be free of faults caused by accident, neglect, misuse or normal wear and tear.
• 1.5.5 We test every item returned to us, once received it will be inspected and tested rigorously by our technicians. A replacement will be authorised should a fault be found.
• 1.5.6 In the event of a replacement not being available an alternative product will be offered or a credit note issued, in certain circumstances a full refund will be offered.
• 1.5.7 If no fault can be found by our test centre, the item will be returned to you at your expense.

1.6 For damaged goods

• 1.6.1 If any item arrives damaged please contact our customer service team within 30 days of delivery for a replacement order.
• 1.6.2 Items not claimed as damaged after this period may not be authorised for replacement.
• 1.6.3 Incorrect/faulty goods must be returned to us before replacements are sent out.

1.7 Incorrect items

• 1.7.1 If the item we have sent you is incorrect or different to that stated on your invoice, please return the item to us within 30 days where we will be happy to process an exchange (where possible) or refund.
• 1.7.2 If you notify a problem to the Company under this condition, our only obligation will be, at its option:
  • to make good any shortage, mispick or non-delivery; or
  • to refund to you the amount paid by you for the goods in question to the original method of payment.
• 1.7.3 The Company will not be liable to you for any indirect or consequential loss or damage arising out of any problem you notify to the Company under this condition and Company shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question.
• 1.7.4 All goods returned will be inspected for damage and authenticity upon receipt, if the Company discovers any defects, we reserve the right to refuse to refund or replace and return the item(s) to you.

1.8 Overseas orders

• 1.8.1 When ordering goods from the Company for delivery overseas, you may be subject to import duties and taxes once a shipment reaches your Country.
• 1.8.2 The additional charge for customs clearance is down to the recipient's responsibility and we have no control over these charges. Customs policies vary widely from Country to Country and you should contact your local customs office for further information.

Limitation of Liability

Attention is drawn to the provisions of this Condition — the following clauses define the entire financial responsibility of the Company under the Contract.

1.2 All terms implied by statute or common law (save for the conditions implied by section 12 of the Sale of Goods Act 1979) are, to the fullest extent permitted by law, excluded from that Contract.

1.3 Nothing in these Conditions excludes or limits the liability of the Company for death or personal injury caused by the Company's negligence or for fraudulent presentation.

1.4 Subject to Conditions 10.2 and 10.3:

• 1.4.1 The Company's total liability in contract, tort (including negligence or breach of statutory duty, misrepresentation or otherwise arising in connection with the performance or contemplated performance of this Contract) shall be limited to the price paid by the Buyer.
• 1.4.2 The Company shall not be liable to the Buyer for any indirect or consequential loss or damage (whether for loss of profit, loss of business, depletion of goodwill otherwise) costs, expenses or other claims for consequential compensation (howsoever caused which arise out of or in connection with the Goods).

1.5 The Buyer warrants that any installation of the goods will be performed by properly trained staff and agrees that it shall be solely responsible for any use to which the Goods are put after delivery.

Intellectual Property

2.1 The property and any copyright or other intellectual property rights in any Buyer Materials shall belong to the Buyer and any Company Materials shall, unless otherwise agreed in writing between the Buyer and the Company, belong to the Company subject only to a licence in favour of the Buyer to use the Company Materials for the purposes of receiving the Goods.

Force Majeure Unforeseeable events

3.1 The Company reserves the right to defer the date of delivery or to cancel the Contract or reduce the volume of the Goods ordered by the Buyer (without liability to the Buyer) if it is prevented from or delayed in the carrying on of its business due to circumstances beyond the reasonable control of the Company including without limitation acts of God, governmental actions, war or national emergency, riot, civil commotion, fire explosion, flood, epidemic, lock-outs, strikes or other about disputes (whether or not relating to either party's workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials.

This clause protects both parties from events genuinely outside operational control — delivery extensions or cancellations may occur without penalty.

General Terms

• 4.1 Each right or remedy of the Company under the Contract is without prejudice to any other right or remedy of the Company whether under the Contract or not.
• 4.2 If any provision or part of a provision of the Contract is found by any court or other body of competent jurisdiction to be illegal, invalid, void, voidable, unenforceable or unreasonable it shall be deemed severable and the remaining provisions of the Contract and the remainder of such provision shall continue in full force and effect.
• 4.3 Failure or delay by the Company in enforcing or partially enforcing any provision of the Contract will not be constituted as a waiver of any of its rights under the Contract. Any waiver by the Company of any breach of or any default under any provision of the Contract by the Buyer will not be deemed a waiver of any subsequent breach or default and will in no way affect the other terms of the Contract.
• 4.4 The parties to this Contract do not intend that any term of this Contract will be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person that is not a party to it.
• 4.5 The Buyer shall not be entitled to assign the Contract or any part of it without the prior written consent of the Company. The Company may assign the Contract or any part of it to any person, firm or company.
• 4.6 The formation, existence, construction, performance, validity and all aspects of the Contract shall be deemed by English Law and the parties submit to the jurisdiction of the Dutch Law.

Customer Support & Contact

Our dedicated after-sales team is available to assist with returns, warranty claims, and any product-related inquiries. We strive to process all returns within 5-7 business days of receipt.

For the fastest service, please include your order number and detailed reason for return when contacting us.