FAQ
Orders & Payments
5 questions

Browse our range of renewable energy products — solar inverters, battery storage, EV charging, and smart energy solutions.

  • Select your product and configuration, then click Add to Cart
  • Enter contact details, delivery address and choose shipping method
  • Click Place Order to confirm your purchase
An order confirmation email is sent automatically once your purchase is complete.

We accept all major payment methods, processed securely:

Visa Mastercard American Express PayPal iDEAL
All transactions are fully secured. A confirmation email is sent on completion.

A tracking link is emailed automatically once dispatched. You can also track from your account:

Account My Orders Track Shipment

Invoices are available any time from your account:

Account My Orders Select Order Download Receipt

Yes — contact us with your order number, contact details, and reason for cancellation.

Shipping & Delivery
4 questions

PowerXpress delivers across the European Union (EU) and United Kingdom (UK) via strategically located warehouses for fast, reliable fulfilment.

BE / NL / DEBelgium / Netherlands / Germany2–3 business days
FRFrance3–4 business days
EUOther EU Regions2–5 business days
UKUnited Kingdom2–4 business days
Global shipping for selected products: 7–10 business days

All shipments use trusted logistics partners with specialist secure packaging for inverters, batteries and energy equipment:

PostNLDPD

Yes — express delivery is available for selected products and regions. Available options appear automatically at checkout.

Returns & Refunds
6 questions

We offer a 30-day return window for eligible products, giving you full time to inspect your renewable energy equipment after delivery.

Contact our support team to start a return. To qualify:

  • Return within 30 days of delivery
  • Product must be unused and in original packaging
  • All components and accessories must be included
  • Installed or commissioned systems may not be eligible for return
  • Improper handling or installation voids return eligibility
  • Original packaging is mandatory

Return shipping costs are covered by the customer. We strongly recommend insured and trackable shipping for high-value energy equipment.

Refunds are processed within 30 days of receiving and inspecting the returned item, back to your original payment method.

Contact us immediately and we will arrange a replacement or resolution as quickly as possible.

Products & Technical Support
4 questions

We specialise in a full range of renewable energy solutions:

Solar Inverters Battery Storage All-in-One Systems EV Charging Smart Home Energy Commercial & Industrial

Yes — for inverters and battery systems, professional installation by a certified technician is strongly recommended to ensure safety, warranty validity, and optimal performance.

Absolutely. Our solutions integrate seamlessly with:

  • Solar PV systems
  • Hybrid energy setups
  • Smart home automation platforms
  • Significantly reduce electricity bills
  • Increase energy independence from the grid
  • Optimise overall energy consumption
  • Support net-zero sustainability goals
Why Choose PowerXpress
1 question
  • EU & UK based supply chain — fast, reliable fulfilment
  • Delivery from local warehouses close to you
  • Only trusted, proven renewable energy brands
  • Scalable for residential and commercial applications
  • Expert support for your energy transition journey