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Terms & Conditions

CompanyPowerXpress — Unit 1, Kelpatrick Road, Slough, SL1 6BW, United Kingdom.
BuyerThe Person, Firm or Company for whom an order to supply goods is received by the Company.
Buyer MaterialsAny Documents, Data or other Information provided by the Buyer relating to the goods.
Company MaterialsAny documents, data or information provided by the Company relating to the goods.
ConditionsThe Standard Terms & Conditions of sale set out in this document, together with any special Conditions agreed in writing.
ContractAny contract between the Company and the Buyer for the sale of goods.
Delivery PointThe place where delivery of the goods is to take place under the Contract.
GoodsAny goods (or parts thereof) to be supplied to the Buyer by the Company.
1.2 References to any statute shall be construed as amended or replaced from time to time. References to gender include all genders; singular includes plural, and vice versa.
2.1These Conditions apply to all the Company's Sales of Goods. Any variation must be expressly agreed in writing and signed by a Director of the Company.
2.2No terms or conditions in the Buyer's purchase order or other document form part of the Contract simply by being referred to.
2.3Each order placed by the Buyer is deemed an offer to purchase Goods subject to these Conditions.
2.4Orders should be sent by email, fax or mail, stating the Buyer's order number. Verbal orders are accepted but the Buyer bears responsibility for any errors in description, quantity or delivery date.
2.5No order is deemed accepted until the Company sends an Order Acknowledgement or (if earlier) delivers the Goods.
2.6The Buyer must ensure all order terms and related documents are complete and accurate.
3.1The description of the Goods shall be as set out on the Company's website and pricelist.
3.2All advertising and descriptive materials are issued solely to give an approximate idea of the Goods and do not form part of this Contract.
3.3The Buyer should confirm that the Goods ordered are suitable for their intended purpose before commencing installation.
4.1Unless otherwise agreed in writing, delivery shall take place at the address stated on the Buyer's order.
4.2Delivery dates specified by the Company are estimates only; time for delivery is not of the essence.
4.3The Company will not be liable for loss or damage caused by delivery delays, nor will any delay entitle the Buyer to cancel the Contract. If the Buyer fails to accept delivery or provide required instructions, risk passes to the Buyer and the Company may store the Goods at the Buyer's cost.
4.4The Buyer shall provide, at its own expense, adequate equipment and labour for unloading at the delivery point.
4.5The Company may deliver by instalments, each treated as a separate Contract. Defects in one instalment do not entitle the Buyer to reject others.
4.6 — The cost to return faulty goods for repair or replacement is borne by the Company.  4.7 — We do not compensate costs including labour charges arising from faulty goods, incorrect items, or courier delays.
5.1The quantity recorded by the Company upon dispatch is conclusive evidence of the quantity received by the Buyer.
5.2The Company is not liable for non-delivery unless written notice is given within 3 days of the expected delivery date.
5.3Liability for non-delivery is limited to replacing the Goods within a reasonable time or issuing a credit note at the pro-rata Contract rate.
6.1Goods are at the Buyer's risk from the time of delivery.
6.2Ownership does not pass to the Buyer until the Company has received full payment in cleared funds for all sums due on any account.
6.3Until ownership passes, the Buyer must hold Goods as the Company's bailee — storing them separately, maintaining satisfactory condition, and insuring them for their full price on the Company's behalf.
6.4–6.5The Buyer may resell Goods in the ordinary course of business at full market value, acting as principal and complying with all applicable laws regarding sale and installation.
6.6–6.8The Buyer's right to possession terminates immediately upon insolvency, bankruptcy, breach of contract, or ceasing to trade. The Company may enter any premises at any time to inspect or recover Goods.
7.1The price shall be as listed on the Company's website at the date of invoice, unless otherwise agreed in writing.
7.2The Company may increase the price to reflect cost increases beyond its control, changes in delivery dates, or the Buyer's failure to provide adequate information or instructions.
7.3Prices are inclusive of VAT where stated, payable at the rate provided by law.
7.4Carriage is paid by the Company for deliveries to the UK mainland. Additional charges may apply for alternative delivery terms.
7.5A minimum handling charge of £2.99 applies to orders below the current minimum order value.
8.1Payment is only deemed received once the Company holds cleared funds.
8.2All payments become due immediately upon termination of this Contract.
8.3The Buyer shall make all payments without deduction by way of set-off, counterclaim, discount or abatement, unless required by a valid Court Order.
8.4 Late Payment: Interest accrues on overdue sums at 5% above the Bank of England base rate, calculated daily from the due date until full payment is made.
9.1The Company warrants that Goods will be of satisfactory quality upon delivery, within the meaning of the Sale of Goods Act 1979.
9.2The warranty is void unless written notice of defect is given within 30 days of delivery, giving the Company reasonable opportunity to inspect the Goods.
9.3If a return is accepted, the Company issues a returns number and address. Items must include original packaging and a covering note with Order Reference, issue description, and desired action.
9.4 — Returns within 30 Days
9.4.1Unwanted items are covered by the 30-day money-back guarantee. Items must be unused, in original undamaged packaging, and in a saleable condition.
9.4.2A refund or exchange will be issued with proof of purchase, even without the original receipt.
9.4.3Include your Name, Order Reference, postal receipt (if applicable), and desired action — replacement, credit, or refund.
9.5 — Faulty Goods
9.5.1Goods with manufacturing defects should be returned within the warranty period for an exchange.
9.5.2Faulty goods must be returned before replacements are dispatched.
9.5.4To qualify, the fault must not result from accident, neglect, misuse, or normal wear and tear.
9.5.7If our test centre finds no fault, the item is returned at the Buyer's expense.
9.6 — Damaged Goods
9.6.1Contact our customer service team within 30 days of delivery if an item arrives damaged.
9.6.2Damage claims made after this period may not be authorised for replacement.
9.7 — Incorrect Items
9.7.1Return incorrect items within 30 days for an exchange (where possible) or full refund.
9.7.3The Company is not liable for indirect or consequential loss. Maximum compensation is a refund of the amount paid for the goods in question.
9.8 — Overseas Orders
9.8.1Orders delivered overseas may be subject to import duties and taxes upon arrival.
9.8.2Customs clearance charges are the recipient's responsibility. Contact your local customs office for details.
This section sets out the entire financial liability of the Company. Please read carefully.
10.2All terms implied by statute or common law (except section 12 of the Sale of Goods Act 1979) are excluded to the fullest extent permitted by law.
10.3Nothing in these Conditions excludes liability for death or personal injury caused by the Company's negligence, or for fraudulent misrepresentation.
10.4.1The Company's total liability in contract, tort, misrepresentation or otherwise is limited to the price paid by the Buyer.
10.4.2The Company is not liable for indirect or consequential loss, including loss of profit, loss of business, or depletion of goodwill.
10.5The Buyer warrants that installation will be performed by properly trained staff and accepts sole responsibility for any use of the Goods after delivery.
11.1Copyright and IP rights in Buyer Materials belong to the Buyer. Company Materials belong to the Company, subject only to a licence for the Buyer to use them for the purposes of receiving the Goods.
12.1The Company may defer delivery, cancel the Contract, or reduce volumes (without liability) if prevented or delayed by circumstances beyond its reasonable control — including acts of God, government actions, war, riot, fire, flood, epidemic, strikes, lock-outs, or supply chain failures.
13.1Each right or remedy of the Company is without prejudice to any other right or remedy under the Contract or otherwise.
13.2If any provision is found invalid or unenforceable, it shall be deemed severable; the remaining provisions continue in full force.
13.3Failure to enforce any provision shall not constitute a waiver of any right under the Contract.
13.4No third-party rights are conferred by virtue of the Contracts (Rights of Third Parties) Act 1999.
13.5The Buyer may not assign the Contract without prior written consent of the Company. The Company may assign to any person, firm or company.
13.6This Contract is governed by English Law. The parties submit to the exclusive jurisdiction of the English Courts.
B2B Customers
20%
Registration Discount
  • Minimum order of £100
  • Maximum saving of £100
  • One-time use only
  • Cannot be combined with other offers
B2C Customers
10%
Registration Discount
  • Minimum order of £50
  • Maximum saving of £100
  • One-time use only
  • Cannot be combined with other offers

Discount applied automatically at checkout once the minimum order is reached.