Privacy Policy

This notice explains how we collect, store, and use your personal information in compliance with UK law and the EU GDPR.

We process your data to fulfil any contract formed when you create an account, purchase, or agree to our terms.

• 1.1Verify your identity for security
• 1.2Sell products and deliver services to you
• 1.3Offer tailored suggestions on our products

Browsing or requesting information implies consent — explicit where possible, implicit for replies such as responding to your email.

We may process data where a legitimate interest exists for you or us, after careful evaluation of potential impact.

• Business record-keeping and administration
• Responding to communications where a reply is expected
• Protecting legal rights and managing business risk

We may disclose your data to legal authorities if they present proper authorisation, such as a warrant or court order.

We never handle or store payment data — all transactions are settled via direct bank transfer through our sales managers.

We record all support communications — name, email, and message — to ensure high-quality, trackable service.

Complaint data is recorded solely to resolve your issue; third parties are only contacted where strictly necessary.

Cookies personalise your experience and provide usage analytics — accept or decline on your first visit.

• Track navigation and display relevant messages
• Keep you signed in and save survey progress
• Record live chat conversation threads

We log IP address, device, browser, and location in aggregate to assess webpage popularity — not to identify you personally.

With your cookie consent, we may show our adverts to you on other websites via a third-party remarketing provider.

We may receive indirectly derived data from third-party services we use — none of which is personally identifiable to you.

Our site is hosted in London; some services may operate outside the EU, governed by EU-approved transfer safeguards.

• 13.1EU-approved transfer clauses in all processor contracts
• 13.2Legally binding agreements aligned with UK supervisory authority

• 14.1Review or update your data anytime by signing in to your account
• 14.2Request a copy of any offline data — timing and fees will be confirmed
• 14.3Identity verified before any access, edit, or deletion is actioned

All data transfers are SSL-encrypted — confirmed by the padlock icon in your browser address bar.

Unresolved complaints may be escalated to the ICO. We retain data only as long as legally or contractually required.

• 19.1For the duration of services requested
• 19.2As required by tax authorities or applicable law
• 19.3To support any legal claim or court defence